Try-on limits, explained

Three separate limits protect your costs: your plan's monthly allowance, a fair daily cap per shopper, and an optional per-shopper limit you control.

The short version: Your plan allowance is the monthly budget. On top of it, every shopper gets a fair daily cap — 12 try-ons a day, doubling to 24 after they purchase — so one person can't burn your credits. You can additionally set your own per-shopper limit in Settings. At every limit, shoppers see a clear, polite message rather than a broken widget.

The three limits

Limit	What it is	Who controls it
Plan allowance	Your monthly try-on budget (10 on Free, 75–5,000 on paid plans). At the limit: pause, or opt-in overage at $0.15.	You — via your plan and the overage toggle
Daily shopper cap	12 try-ons per shopper per day, doubling to 24 for shoppers who purchased through a try-on in the last 30 days. Keeps costs predictable and rewards your buyers.	Built in
Per-shopper limit	An optional stricter cap you configure: N try-ons per hour, 6 hours, 12 hours, day, or week.	You — Settings → Per-shopper limit

What shoppers see at each limit

• Daily / per-shopper limit reached: a friendly note that they've reached this store's try-on limit and can come back later. The Try On button is disabled until the window resets — nothing looks broken.
• Free plan monthly limit reached: the try-on pauses with an upgrade note. Browsing, the wardrobe, and saved looks keep working.
• Paid plan limit with overages off: try-ons pause until your period resets — same polite handling.

The per-shopper limit setting

• Per-shopper limit (Settings → Per-shopper limit; default: Off (15 try-ons / 24h when enabled)) — Cap how many try-ons one shopper can run in a window you choose (1–500 try-ons; per hour, 6 hours, 12 hours, day, or week). Tracked per browser with an IP backstop at 3× the limit, so shared networks — a family, an office — aren't blocked unfairly.

Testing your own store?: Your own try-ons count against these limits too. If you're doing a heavy round of testing, raise the per-shopper limit temporarily, then set it back.

Common questions

How many try-ons does each shopper get per day?

12 per day by default, doubling to 24 for shoppers who purchased through a try-on in the last 30 days. Merchants can additionally set their own stricter per-shopper limit in Settings.

Why limit shoppers at all?

Each try-on costs real compute, and your plan is a monthly budget. The daily cap keeps one enthusiastic shopper from consuming a meaningful share of it — while the doubled cap for buyers gives your best customers more room.

Will a shared network (like a college dorm) get blocked?

The per-shopper limit is tracked per browser, with an IP-level backstop only at three times the configured limit — so many people on one network can each use the widget normally.

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